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You can report all repairs, including gas heating and hot water, by:

• Calling 01293 438111
• Completing our online form
• Visiting the Town Hall

Normal office hours for º¬Ðß²ÝÉçÇø Repairs Team are Monday to Friday 8am to 5pm. Outside of office hours the number above is for emergency repairs only.

All repairs should be reported to º¬Ðß²ÝÉçÇø Repairs Team and not your housing officer.

If you've recently had a repair or maintenance work carried out at your home. Complete our short satisfaction survey to help us make sure we're delivering the best possible service.

Please do not leave children under 16 alone in your home while we are working. Our staff will not carry out works where children are unaccompanied.

It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe.

For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page.

A stopcock is a valve for turning the cold water system in your home on and off. It is usually found in your kitchen below the sink but not always.